About The Company
Kayana is a rapidly expanding organization dedicated to transforming the ordering and payments industry through innovative technology solutions. With a focus on empowering small and medium-sized businesses, Kayana offers a comprehensive suite of products ranging from essential point-of-sale systems to advanced self-service kiosks. Our goal is to enable businesses to compete effectively with larger enterprises by providing them with the tools necessary for growth and success.
As a disruptive force in the industry, Kayana operates globally across markets including the USA, UK, Europe, and Australia. We foster an inclusive and collaborative
culture that values
diversity, innovation, and continuous development. Our commitment to employee growth is reflected in personalized development plans and clear career progression pathways, ensuring long-term success for our team members.
At Kayana, we believe in leveraging technology to help businesses thrive. Our dedicated engineering and support teams work tirelessly to deliver reliable, scalable, and user-friendly solutions. Join us in our mission to revolutionize the ordering and payments landscape and be part of a dynamic, forward-thinking organization.
About The Role
We are seeking a highly organized and proactive Project Coordinator (
Software Development) to join our Engineering team. In this role, you will serve as a vital link between various departments, including development,
QA, product management, and executive leadership. Your primary responsibility will be to ensure that
software development projects are well-coordinated, progress is tracked accurately, and processes are adhered to consistently.
This position emphasizes project coordination, process compliance, reporting, and maintaining high levels of project visibility. You will work closely with the CTO and other stakeholders to facilitate smooth project execution, identify potential risks or delays, and ensure deliverables are met on time. Your efforts will directly contribute to the efficiency and success of our
software development initiatives, supporting the overall growth and innovation goals of Kayana.
Qualifications
The ideal candidate will possess a bachelor's degree in Engineering, Information Technology,
Computer Science, Business Administration, or a related field. A minimum of 2 to 5 years of experience in a project coordination, delivery coordination, or similar role within software or technology teams is essential. Experience with ticket management or project management systems—whether proprietary or in-house—is highly desirable.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are critical.
Excellent communication and interpersonal skills are necessary to facilitate effective collaboration across teams. Proficiency in reporting tools such as
Microsoft Excel or Google Sheets is required, along with a solid understanding of the
Software Development Life Cycle (SDLC). Knowledge of
Agile methodologies will be considered an advantage.
Responsibilities
Project Coordination:
- Coordinate daily activities across the Software Development team to ensure smooth operations.
- Monitor project progress, track milestones, and ensure timely delivery of tasks and features.
- Follow up with developers and team members on pending tasks and upcoming deadlines.
- Identify and escalate project delays, blockers, or risks to the CTO or management team.
- Maintain alignment of projects with predefined timelines, priorities, and objectives.
Ticket & Task Management
- Oversee and maintain Kayana's internal ticketing system for transparency and accountability.
- Assign ownership, prioritize tickets, and set realistic target completion dates.
- Ensure all tickets are accurately updated and documented before closure.
- Monitor overdue and inactive tickets, escalating issues as necessary.
- Keep project boards organized, clean, and reflective of current statuses.
Process Compliance
- Ensure adherence to established development workflows and internal processes.
- Track action items from meetings, ensuring they are completed in a timely manner.
- Identify gaps in existing processes and recommend improvements for efficiency.
Reporting
- Prepare and present daily and weekly status reports for engineering activities.
- Maintain project trackers and dashboards for management review.
- Report on project progress, ticket status, overdue tasks, and team workload.
- Highlight potential risks or delays to facilitate proactive management.
Communication & Coordination
- Coordinate activities and communication channels between Development, QA, Product, Support, and Management teams.
- Schedule and facilitate project meetings, stand-ups, planning sessions, and follow-ups.
- Record meeting minutes and ensure action items are tracked and completed.
- Ensure clear communication of project priorities, deadlines, and expectations across teams.
Documentation
- Maintain comprehensive project documentation and records.
- Ensure all project records are current, accurate, and accessible for review.
- Support continuous improvement initiatives by updating processes and documentation as needed.
Benefits
At Kayana, we offer a competitive salary package starting at 4 LPA, along with a comprehensive benefits program designed to support your professional and personal growth. Our benefits include health
insurance coverage, paid leave, and opportunities for continuous learning and development. Employees also enjoy a collaborative and inclusive work environment that encourages innovation and teamwork. We promote work-life balance through flexible working arrangements and provide a platform for career advancement within a global organization. Additionally, our office in Andheri East provides a conducive workspace