About the Company

Steer provides software tools designed to help automotive repair shops operate more efficiently and profitably through a user-friendly, cost-effective platform. Its products help shop owners manage marketing, customer retention, and other essential business operations.

Steer began as an online directory connecting drivers with local mechanics and has since expanded into a comprehensive Customer Relationship Management (CRM) marketing platform. Its features include text messaging, email automation, direct mail integration, reputation management, appointment reminders, and declined and recommended service tracking. In August 2024, Steer acquired AutoOps, a provider of integrated scheduling software that enables customers to schedule appointments through repair shops’ websites and Google Business Profiles.

About the Role

Steer is seeking a Principal Full Stack Engineer to join its Core Platform Team and lead the next generation of its CRM platform. This is a high-impact technical leadership role focused on platform architecture, data ingestion and processing, reusable services, and scalable infrastructure.

The engineer will take ownership of major products from concept to launch while helping shape Steer’s agentic-first engineering approach. The role emphasizes integrating AI and large language models into production systems, building autonomous workflows, and using AI-powered tools to improve software development and delivery. Steer expects engineers to make the company their primary professional focus and demonstrate strong ownership, accountability, and commitment to shared success.

Key Responsibilities

• Lead technical strategy and ownership of core Steer CRM components, particularly data ingestion and processing systems that support automation tools.
• Design reusable full-stack components and services that maintain platform performance as the business scales.
• Adapt development priorities to changing business needs, balancing new integrations with core infrastructure improvements.
• Collaborate closely with Product to understand customer challenges and ensure architectural decisions deliver practical value to automotive repair shops.
• Champion best practices in security, automated testing, and software maintainability.
• Conduct detailed code reviews and help improve engineering standards across the organization.
• Influence CI/CD pipelines, containerization, and infrastructure-as-code practices.
• Work with technologies such as Docker and Kubernetes to support modern DevOps practices.
• Design and maintain AI-integrated infrastructure that supports autonomous, agentic workflows.
• Integrate AI tools into development processes to accelerate coding, testing, and code review.
• Build and improve systems that support scalable, reliable, and efficient CRM operations.

Required Qualifications

• At least seven years of professional experience building complex, web-based SaaS products.
• Strong ownership and accountability, with a commitment to Steer’s mission and the quality of delivered work.
• A proactive approach to solving complex challenges and delivering results in a fast-paced environment.
• Hands-on experience working with large language models (LLMs) and prompt engineering.
• Experience deploying AI-powered features and autonomous, agentic workflows in production-grade infrastructure.
• Hands-on experience integrating AI tools into CI/CD pipelines, such as automated code review agents, AI-assisted testing, or agentic workflow orchestration.
• Proficiency with relational databases such as PostgreSQL and MySQL.
• Proficiency with NoSQL databases such as MongoDB and Redis.
• Experience with database schema design and query optimization.
• Strong communication skills, including the ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership.

Preferred Qualifications

• Familiarity with Steer’s technology stack, including .NET, Node.js with TypeScript, and React.
• Experience with infrastructure-as-code tools such as Terraform or CloudFormation.
• Previous experience as a founding engineer or working in an early-stage startup environment.
• Experience building or integrating Claude marketplace plugins within the Anthropic ecosystem, including prompt chaining, tool use, or Model Context Protocol (MCP) integrations.

Interview Process

• Initial screening: 30 minutes with the Lead Recruiter.
• Hiring manager interview: 60 minutes with the Head of Engineering and Product.
• Technical interview: 60 minutes with a Principal Engineer.
• Collaborative interview: 30 minutes with the Lead Product Manager.

Work Arrangement

• Fully remote position.
• Candidates may work from anywhere in the United States.

Salary and Benefits

• Equity options that provide an opportunity to share in the company’s success.
• 100% employer-paid medical insurance.
• Flexible paid time off, with a 15-day minimum.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) options.
• Learning stipend.
• Work-from-home equipment to support a well-equipped home office.
• Opportunities to influence AI technology and contribute to an innovative, collaborative, agentic-first engineering environment.

Company Culture and Equal Opportunity

Steer aims to transform the automotive repair experience for shop owners and their customers while supporting employee growth, innovation, and professional development. The company offers opportunities to expand technical skills, take on significant challenges, and contribute to the future of the automotive repair industry.

Steer values diversity and welcomes applicants from different backgrounds and industries. The company considers more than formal credentials when evaluating candidates and encourages applications from individuals who may not meet every listed requirement.