About The Company

Optum Tech is a global leader in healthcare innovation, dedicated to developing cutting-edge solutions that improve health outcomes and enhance the efficiency of healthcare systems worldwide. Our teams leverage advanced technologies such as data analytics, artificial intelligence, and cybersecurity to address some of the most complex challenges in healthcare. By fostering a culture of innovation and collaboration, we aim to make a meaningful difference in people's lives. Our commitment to excellence is reflected in our dynamic work environment, where employees are encouraged to grow, connect, and contribute to transformative projects. Join us to be part of a forward-thinking organization that is shaping the future of healthcare technology.

About The Role

We are seeking a highly skilled Solution Architect to lead the design and implementation of AWS Connect digital chat solutions across our portal, mobile, and backend systems. In this role, you will own the end-to-end architecture, define solution design artifacts, and lead migration strategies from legacy platforms such as LivePerson. Your expertise will be critical in architecting conversational AI capabilities, including intent routing, orchestration, and escalation features, ensuring seamless integration with CRM systems, APIs, and third-party platforms. You will collaborate closely with cross-functional teams—including business, product, UX, engineering, and vendors—to align requirements and ensure the successful deployment of scalable, secure, and operationally ready solutions. This role offers an exciting opportunity to influence the future of customer engagement and digital communication within a leading healthcare technology organization.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 10+ years of overall IT experience, with at least 3-5 years in application or solution architecture roles
• Hands-on experience with AWS services, including Amazon Connect and related cloud offerings
• Proven experience designing and implementing integrations across web, mobile, CRM, and backend platforms
• Experience with large-scale platform migrations from legacy chat systems such as LivePerson or Genesys to AWS Connect
• Expertise in designing conversational AI or chatbot architectures, including intent routing, orchestration, and knowledge retrieval (RAG)
• Strong understanding of security architecture, access control models, and enterprise compliance standards
• Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code tools like CloudFormation or CDK
• Ability to work effectively in large, cross-functional programs with multiple workstreams and external partners
• Solid knowledge of API design, microservices architecture, and cloud-native integration patterns
• Proven ability to create detailed architecture artifacts, including solution designs, diagrams, and technical documentation
• Excellent stakeholder management, communication, and leadership skills
  
  

Responsibilities

• Own the end-to-end architecture for AWS Connect digital chat solutions, ensuring scalability, security, and performance
• Define and document solution design artifacts such as intake forms, architecture diagrams, and integration models
• Design and implement integrations between AWS Connect, CRM systems, APIs, backend applications, and third-party platforms
• Lead migration strategies, including assessment, reuse, sequencing, and execution of legacy system migrations
• Architect conversational AI capabilities, including intent routing, orchestration, knowledge retrieval, and escalation to agents
• Define security architecture, including access controls, security profiles, and governance compliance
• Drive operational readiness initiatives, including monitoring, reporting, support models, and training programs
• Collaborate with business, product, UX, engineering, and vendor teams to align requirements and ensure successful implementation
• Provide architecture governance through design reviews, standards enforcement, and comprehensive documentation
• Stay updated on emerging technologies and industry best practices to continuously improve solutions
  
  

Benefits

• Comprehensive health, dental, and vision insurance plans
• Competitive salary package with performance-based incentives
• 401(k) retirement savings plan with company contributions
• Equity stock purchase programs
• Flexible remote work arrangements within the U.S.
• Generous paid time off and holiday leave
• Professional development and training opportunities
• Employee recognition and incentive programs
  
  

Equal Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, national origin, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by applicable law. We are a drug-free workplace, and candidates are required to pass a drug test before employment.