About The Company
Kayana | Ordering & Payment Solutions is a rapidly expanding organization dedicated to empowering small and medium-sized businesses through innovative technology. Our company specializes in providing comprehensive solutions in the ordering and payments industry, including essential point-of-sale systems, self-service kiosks, and other advanced digital tools. Our mission is to enable businesses to compete effectively with larger enterprises by offering scalable, reliable, and cutting-edge technological solutions.
With a global footprint spanning the USA, UK, Europe, and Australia, Kayana prides itself on fostering an inclusive and dynamic work
culture. We prioritize employee growth by providing personalized development plans and clear career pathways, ensuring long-term success for our team members. Our commitment to innovation and
excellence positions us as a disruptive leader in the industry, continually striving to enhance our offerings and expand our market presence.
About The Role
We are seeking a highly organized and proactive Project Coordinator (
Software Development) to join our Engineering team. In this role, you will serve as a vital link between various stakeholders, including the CTO, software developers,
QA teams, product managers, and support staff. Your primary responsibility will be to ensure the smooth execution of
software development projects by maintaining organization, tracking progress, and ensuring adherence to processes and timelines.
This position focuses on project coordination, process compliance, reporting, and enhancing project visibility rather than hands-on
software development. You will play a crucial role in maintaining project
documentation, managing task workflows, and facilitating effective communication across teams to drive project success.
Qualifications
The ideal candidate will possess a bachelor's degree in Engineering, Information Technology,
Computer Science, Business Administration, or a related field. You should have between 2 to 5 years of experience in roles such as Project Coordinator, Delivery Coordinator, PMO Coordinator, or similar positions, particularly within
software development or technology teams.
Experience with ticket management and project management systems—whether proprietary or in-house—is highly desirable. You must demonstrate strong organizational and follow-up skills,
excellent communication and interpersonal abilities, and the capacity to manage multiple priorities in a fast-paced environment. Proficiency in reporting tools like Microsoft
Excel or Google Sheets is essential, along with a good understanding of the
Software Development Life Cycle (SDLC). Knowledge of
Agile methodologies will be considered an advantage.
Responsibilities
Project Coordination
- Coordinate day-to-day activities across the Software Development team to ensure seamless workflow.
- Track project progress, monitor deliverables, and ensure adherence to schedules.
- Follow up with developers on pending tasks and approaching deadlines to prevent delays.
- Escalate project risks, blockers, or delays to the CTO or senior management for timely resolution.
- Ensure all projects align with established timelines and organizational priorities.
Ticket & Task Management
- Maintain and monitor Kayana's internal ticket management system for accuracy and completeness.
- Assign ownership, prioritize tickets, and set target completion dates.
- Follow up with team members to keep ticket statuses current and accurate.
- Ensure work is properly documented before closing tickets.
- Identify overdue or inactive tickets and escalate issues as necessary.
- Maintain organized and clean project boards for transparency and ease of tracking.
Process Compliance
- Ensure the Software Development team follows established workflows and procedures.
- Track action items from meetings and ensure their timely completion.
- Monitor adherence to internal project management processes and standards.
- Identify gaps in processes and recommend improvements to enhance efficiency.
Reporting
- Prepare daily and weekly status reports on engineering activities and project progress.
- Maintain project trackers and dashboards for management review.
- Report on key metrics such as project progress, open and closed tickets, overdue tasks, blocked items, team workload, and delivery timelines.
Communication & Coordination
- Coordinate activities among Development, QA, Product, Support, and Management teams to ensure alignment.
- Schedule and facilitate project meetings, stand-ups, planning sessions, and follow-up discussions.
- Record meeting minutes, monitor action item completion, and communicate priorities clearly across teams.
Documentation
- Maintain comprehensive project documentation and trackers to support transparency.
- Ensure all project records are complete, accurate, and up to date.
- Contribute to the continuous improvement of engineering processes through documentation and feedback.
Benefits
At Kayana, we offer a competitive starting salary of 4 LPA, along with a comprehensive benefits package that includes health
insurance, paid leave, and opportunities for professional development. Employees are encouraged to grow within the organization through training programs, mentorship, and clear career progression paths. We promote a collaborative work environment that values innovation,
diversity, and inclusion, ensuring every team member feels valued and supported. Additionally, our flexible work arrangements and commitment to work-life balance help foster a positive and productive workplace
culture.
Equal Opportunity
Kayana is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate
diversity and are dedicated to providing equal employment opportunities regardless of race, gender,